I can offer you the following customer support:
- Contact person for customers
- Collecting, verifying, processing and tracking of customer requirements
- Customer consulting (B2B and B2C) on IT, IoT, and consumer electronics products
- Sales processing (processing of orders, credit notes and offers)
- Support of sales representatives in the preparation of offers, reports and in the implementation of project controlling
My experience in this area
- Point of contact for customers in all business matters such as product advice, delivery dates, returns, repairs & warranty cases, complaints and requests for quotations.
- Registration, verification, processing and tracking of customer requirements for specific customer projects or customer inquiries.
- Customer consulting (B2B and B2C) on products.
- Online chat supporter of the company Swiss Innovation Pool AG