Administrative Services
I can offer you the following administrative services for the IT, IoT and consumer electronics industry:
- Creation of offers and reports
- Coordination and administration of offer processes
- Contact person for customers, distributors and suppliers
- Sales administration (processing of orders, credit notes and offers)
- Development of relationships with suppliers
- Obtaining supplier offers
- Communication with distributors and suppliers. Obtaining price information
- Processing of orders
- Processing of suppliers RMA
My experience in this field
- Preparation of offers, orders, credit notes and quotations by means of Generation of offers, orders, credit notes and quotations using Microsoft Navision / Dynamics or Microsoft Word.
- Coordination and administration of quotations including price solicitation, calculation, quotation preparation, dialogue with interested parties, quotation adjustments and acceptance of orders.
- Point of contact for customers, distributors and suppliers in all business matters such as product advice, delivery dates, returns, repairs & warranty cases, complaints and requests for quotations.
- Processing of orders via e-mail, fax, webshop and telephone. Creation of credit notes due to returns, pricing errors or kickbacks. Preparation of larger and customer-specific offers.
- Development of national and international supplier relationships, as well as documentation of processes.
- Obtain supplier quotes based on specific customers or specific sales volumes.
- Electronic processing of RMA's including preliminary examination of claims. Organization of the return by the customer. Return to the appropriate distributors or manufacturers. Tracing of credit or replacement on their part and corresponding replacement or credit to the customer.
- Development of RMA procedures (complaints) for national and international suppliers